Last updated: October 12, 2026. These policies apply to cloav.com, operated by Cloav LLC, a New Mexico limited liability company.
Cloav LLC ("Cloav," "we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit cloav.com (the "Site"), call us, or use our home internet and TV ordering and customer care services.
Information you provide: When you call us, fill out a form, or place an order, we may collect your name, phone number, email address, service address and ZIP code, and details needed to place and support your order.
Usage data: When you visit the Site, we automatically collect basic technical information such as your IP address, browser type, device type, and pages viewed.
Cookies: We use cookies to keep the Site working and to understand how it is used. You can disable cookies in your browser settings, though some features may not work properly.
We do not sell your personal information. We may share information only as follows:
If you opt in to receive text messages from Cloav, we collect your mobile phone number and record of consent to send you messages about your order and service. You can opt out at any time by replying STOP.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
For full program details, including message frequency, rates, and HELP/STOP instructions, see our SMS Terms.
We keep personal information only as long as needed for the purposes in this policy, such as supporting your order and service, unless a longer period is required by law.
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you. To make a request, contact us at business@cloav.com.
We use reasonable safeguards, including encryption in transit and access controls, to protect your information. No method of transmission over the internet is completely secure.
The Site may link to other websites. We are not responsible for their content or privacy practices.
Our services are intended for adults. We do not knowingly collect personal information from anyone under 18.
We may update this Privacy Policy from time to time. Changes are posted on this page with a revised date.
Cloav LLC
Email: business@cloav.com
Phone: 888-638-0028
Address: 317 East Greystone Rd, Old Bridge, NJ 08857, United States
These Terms of Use ("Terms") govern your use of cloav.com and the ordering and customer care services provided by Cloav LLC. By using the Site or our services, you agree to these Terms.
Cloav helps residential customers compare and order home internet and TV service and provides customer care after the order. Cloav is an independent sales and customer care partner. Service availability, pricing, equipment, and terms are set by the provider you choose and vary by location. Your service is governed by that provider's own terms and policies.
Our SMS program is governed by our SMS Terms.
You agree to give accurate information, including your name, contact details, and service address, so we can help place and support your order.
You agree not to misuse the Site, interfere with its operation, or use it for any unlawful purpose.
Cloav is not responsible for the performance, availability, pricing, or installation of service provided by a third-party provider. To the extent permitted by law, Cloav's liability is limited to the maximum extent allowed.
These Terms are governed by the laws of the State of New Mexico, USA.
We may update these Terms from time to time. Continued use of the Site or our services after changes means you accept the updated Terms.
Questions? Contact business@cloav.com or call 888-638-0028.